Terms of Service

These Terms of Service (the "Terms") govern your use of the Suplioo website at suplioo.com and the Suplioo platform (together, the "Services") offered by Suplioo, Inc. ("Suplioo," "we," "us," or "our"). By using the Services you agree to these Terms. If you do not agree, do not use the Services.

1. The Services

Suplioo is a construction procurement support system for owners, owner's representatives, and general contractors. The Services include a software platform, Technical Review Unit specialist support, and on-demand logistics coordination. Specifics for your engagement are set out in your order form or statement of work.

2. Your account

You are responsible for keeping your account credentials secure and for all activity under your account. You agree to notify us immediately at connect@suplioo.com of any unauthorized access.

3. Acceptable use

You agree not to misuse the Services. In particular, you will not (a) attempt to interfere with the Services or circumvent access controls, (b) use the Services to violate any law, (c) upload content you do not have the right to share, or (d) reverse engineer the Services.

4. Project data and confidentiality

You retain ownership of the project data you provide. You grant Suplioo a limited license to use that data solely to provide and improve the Services for you. We treat your data as confidential and share it only as described in our Privacy Policy.

5. Logistics and dispatches

Suplioo Logistics dispatches require explicit approval before any pickup, delivery, or freight engagement. You are responsible for providing accurate pickup and delivery information. Suplioo coordinates with vendors and trade partners as instructed and is not responsible for delays caused by third parties outside our control.

6. Fees

Fees are set out in your signed quote or order form. Suplioo can modify your quote at any time with your agreement. Fees are non-refundable except as expressly stated in writing.

7. Term and termination

These Terms apply for as long as you use the Services. Either party may terminate for material breach that is not cured within thirty days of written notice. Sections intended to survive termination will survive, including sections on confidentiality, fees owed, warranties, limitation of liability, and dispute resolution.

8. Warranty disclaimer

The Services are provided "as is" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

9. Limitation of liability

To the fullest extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages arising from these Terms or the Services. Each party's aggregate liability under these Terms will not exceed the amounts you paid Suplioo in the twelve months preceding the claim.

10. Governing law

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules. The exclusive venue for any dispute is the state and federal courts located in Travis County, Texas.

11. Changes

We may update these Terms. Material changes will be posted on this page and, when appropriate, communicated by email. Continued use of the Services after an update means you accept the revised Terms.

12. Contact

Questions about these Terms? Email connect@suplioo.com or write to Suplioo, Inc., Austin, TX.